Refund &
Cancellation

At DIGITAL PROTOTYPE LTD, we do not sell off-the-shelf Software-as-a-Service (SaaS) products. Our engagements involve the immediate, deterministic allocation of elite systems architects, cryptographic specialists, and localized compute infrastructure.

Consequently, standard consumer refund policies (e.g., 14-day cooling-off periods) are strictly inapplicable to our commercial agreements. All financial commitments are governed by the uncompromising parameters outlined in this Refund and Cancellation Protocol.

Initiating a project requires deep forensic analysis of your legacy monoliths or infrastructure.

• Diagnostic Audits: Payments executed for initial architectural blueprinting or Diagnostic Audits are strictly non-refundable once the auditing process has commenced.
• Project Mobilization: Custom engineering contracts require a standard 30% mobilization fee. This capital secures the allocation of our engineering team and the provisioning of Sovereign Perimeter Control environments. This fee is non-refundable under any circumstances once the Master Services Agreement (MSA) is countersigned.

For fixed-scope, one-time services (such as Starter Diagnostic Access, Professional Audit Access, or Enterprise Assessment Access), cancellation terms depend on the stage of delivery:

• Before Work Commences: If the Client cancels before any engineering work has begun, the Agency will refund any fees paid, less a 10% administrative charge to cover onboarding and scoping costs.
• During Delivery: If the Client cancels after work has commenced, the Client will be invoiced for all engineering hours and resources consumed up to the cancellation date. No refunds are issued for completed work or delivered milestones.
• Post-Delivery Support Window: The included support period begins upon formal acceptance of deliverables and is non-refundable and non-transferable.

If a bespoke engineering project (e.g., a massive legacy migration) is cancelled by the Client prior to the final deployment milestone:

The Agency will immediately cease development. The Client will be invoiced exclusively for the engineering hours mathematically logged and resources consumed up to the exact date of cancellation notice. Upon settlement of this final "kill fee" invoice, the Agency will transfer all incomplete source code and Intellectual Property (IP) generated up to that precise moment.

We guarantee the delivery of the diagnostic reports, scan results, and engineer review sessions explicitly defined in the purchased package. If DIGITAL PROTOTYPE LTD fails to deliver the agreed deliverables within the confirmed timeframe, we do not issue cash refunds.

Instead, we issue Deterministic Service Credits. These credits may be applied as a discount against a future fixed-price engagement or milestone invoice, as agreed in the proprietary MSA.

Neither party shall be liable for failure to perform its obligations (excluding payment obligations) if such failure is the deterministic result of Acts of God, war, geopolitical infrastructure collapse, or global internet backbone failures entirely outside the Sovereign Perimeter Control of the Agency.